Terms of Service

Last Modified: December 17, 2025

Welcome to WithLuv! By using our service (“Service”), you agree to these Terms of Service (“Terms”). Please read them carefully. If you do not agree to these Terms, do not use the Service.

1. Introduction & Acceptance of Terms

By accessing or using WithLuv, you agree to abide by these Terms of Service. If you do not agree, do not use the Service. WithLuv reserves the right to update these Terms at any time, and continued use of the Service constitutes acceptance of any modifications.

2. Eligibility

To use WithLuv, you must:

  • Be at least 18 years old (or 13 with parental consent)
  • Reside in the United States
  • Use a valid phone number
  • Only create and maintain one account per user

Businesses and organizations may create accounts, provided they designate an authorized representative who agrees to these Terms on their behalf. Users who have been previously banned from WithLuv are not eligible to create a new account.

3. User Responsibilities & Prohibited Conduct

a. User Responsibilities

Users agree to:

  • Provide accurate account information
  • Use the Service responsibly and lawfully

b. Prohibited Conduct

The following activities are strictly prohibited:

  • Pornography, illegal activities, harassment, hate speech, threats, and fraudulent behavior
  • Unauthorized mass messaging, spam, or phishing attempts
  • Impersonation of others or fraudulent use of another person's identity
  • Attempting to hack, disrupt, or exploit vulnerabilities in the Service
  • Use of automated scripts, bots, or software to send messages in an automated manner
  • Sending bulk promotional messages or commercial spam through the platform

Violation of these terms may result in account suspension, removal of content, permanent banning, or legal action. Users who encounter violations may report them to abuse@withluv.co.

4. Content Ownership & Usage Rights

Users retain ownership of the content they submit to WithLuv (including messages, images, videos, voice memos, and gift messages).

By submitting content, users grant WithLuv a worldwide, non-exclusive, royalty-free license to store, host, reproduce, modify, distribute, and display such content solely as necessary to operate, improve, and promote the Service.

WithLuv does not sell user content or personal data. WithLuv may use anonymized or representative content for marketing or promotional purposes unless users opt out by contacting hello@withluv.co.

Users represent and warrant that they have the necessary rights to submit their content and that such content does not violate applicable laws or third-party rights. WithLuv is not liable for claims arising from user-submitted content.

Users may request deletion of content upon account closure, subject to legal and operational retention requirements.

Nothing in these Terms obligates WithLuv to host, retain, or display any content for any period of time.

5. Our Right to Block & Terminate Accounts

WithLuv reserves the right to block, suspend, or terminate any user account at its sole discretion. This includes users who violate our Terms, commit fraud, disrupt the platform, or engage in harmful activities. While warnings may be issued, WithLuv is not obligated to provide advance notice. Account termination decisions will not be based on race, gender, religion, or other protected characteristics.

6. Gift Cards, Purchases & Platform Fees

WithLuv may offer gift card purchases and premium features. All payments are processed through third-party providers. Users are responsible for ensuring accurate payment information.

Gift cards are subject to the terms and conditions of the issuing retailer. WithLuv is not responsible for lost, stolen, or expired gift cards after delivery.

Platform fees may apply to certain transactions. Fees will be disclosed before purchase. Refunds are subject to our refund policy.

7. Disclaimers & Limitations of Liability

a. Service Provided “As Is”

WithLuv is provided “as is” without warranties of any kind, express or implied. We do not guarantee uninterrupted, secure, or error-free operation.

b. Limitation of Liability

To the fullest extent permitted by law, WithLuv and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

c. Third-Party Services

WithLuv may integrate with third-party services. We are not responsible for their content, privacy practices, or terms.

8. Indemnification

You agree to indemnify and hold harmless WithLuv, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

9. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except where prohibited by law.

You waive the right to participate in class action lawsuits against WithLuv. Small claims court actions are permitted.

10. Changes to Terms

WithLuv may update these Terms at any time. Material changes will be communicated via email or notice on our website. Continued use after changes constitutes acceptance.

11. Contact Us

For questions about these Terms, please contact us:
hello@withluv.co